Last updated: 5 August 2025
1. Who we are & how to contact us
Red Cardinal Music (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with UK data protection laws.
For any questions or concerns about this policy or how your data is handled, please contact us at: info@redcardinalmusic.com
2. What personal data we collect
- Information you provide: name, email address, phone number, ticket or event booking details, and any other information you provide through forms, signups, or communication.
- Automatically collected data: IP address, browser type, device information, and usage data gathered through cookies and analytics tools when you visit our website.
3. How we use your data
- To process event bookings and manage attendance.
- To respond to enquiries and provide customer support.
- To send you event updates, newsletters, and marketing communications (if you have opted in).
- To monitor and improve our website performance and services.
- To detect, prevent and address technical issues or fraudulent activity.
4. Sharing your data with third parties
We may share your data with trusted third parties who assist us in operating our services (e.g. ticketing providers, email platforms, website hosting, and analytics tools). We do not sell your data. We may also share your data if legally required to do so.
5. Cookies and tracking technologies
We use cookies and similar technologies to track website usage, enhance user experience, and tailor content. You may accept or reject non-essential cookies upon visiting our site. Cookie preferences can also be adjusted in your browser settings.
6. Data storage and international transfers
Your data is stored securely within the UK or the European Economic Area (EEA). If your data is transferred outside these areas, we ensure appropriate legal protections are in place, such as Standard Contractual Clauses.
7. Data retention
We keep personal data only as long as necessary for our operations. Booking and customer service data is typically retained for up to 3 years. Analytics and cookie data is usually kept for 12 months unless a longer retention period is required by law.
8. Your rights under GDPR/UK Data Protection Act
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request erasure of your data
- Object to or restrict processing of your data
- Receive your data in a portable format
- Withdraw your consent at any time (if processing is based on consent)
To exercise any of these rights, please email us at info@redcardinalmusic.com.
9. Children
Our services and events are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe we have collected such data, please contact us so we can remove it promptly.
10. Updates to this policy
We may update this privacy policy from time to time to reflect changes in legal obligations or business operations. The latest version will always be available on this page with an updated “Last updated” date.
11. Complaints
If you are dissatisfied with how we handle your personal data, you may contact us directly or file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.